Contact Us

At DFDS we are dedicated to assisting you throughout your journey.

Our specially designed Help Centre & FAQs provides all the latest information including amendments, pet & accessible travel.

If you have not been able to find the answers on our website and you wish to speak to a member our team, please be aware that during busy periods you may experience longer than normal wait times.

Alternatively, for a quicker response you can chat with Doria our Virtual Assistant or just simply Email us. For the latest sailing information you can visit our dedicated live Travel Updates page here.

For more than 19 passengers please visit our Group Travel page here.

Customer Care Opening Hours:

Our friendly team are here during the below hours to assist you via Live Chat, Social Media & Phone.

Monday–Friday: 08:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 16:00

Please note: Our Dieppe Contact centre is closed on Saturday & Sundays.

Opening hours during the festive period: Tuesday 24th 09:00 -14:00, Wednesday 25th Closed, Thursday 26th 10:00-16:00, Tuesday 31st 09:00-14:00 and Wednesday 1st January 10-16:00.

Online Chat

Our Virtual Assistant is the quickest and easiest way to gain a response to your travel queries. Simply click the message icon below in the right-hand corner and you will be connected instantly.

Email

If you would prefer to email us, please do so by using the specific email below:

UK – France

dover.pax@dfds.com
newhaven-dieppe@dfds.com

All other routes*

Travel.sales@dfds.com

*Please note: As of 1st November 2024, DFDS is no longer the owner of the Oslo-Frederikshavn-Copenhagen route. The route is now owned by Gotlandsbolaget. Therefore, to make a booking or for any queries and general assistance please contact Gotlandsbolaget on dkinfo@dfds.com

Telephone

If you have not been able to find the answers on our website, please call us, and speak to a member our team. Please be aware that during busy periods you may experience longer than normal wait times.

Calls to our premium numbers* cost 13p per minute, plus your telephone company's access charge.

Newhaven – Dieppe

Make a booking & Assistance:

From UK +44 33 058 787 87

All other routes**

Make a booking: 0871 574 7235*
Already booked: 0344 848 6090

**Please note: As of 1st November 2024, DFDS is no longer the owner of the Oslo-Frederikshavn-Copenhagen route. The route is now owned by Gotlandsbolaget. Therefore, to make a booking or for any queries and general assistance please contact Gotlandsbolaget on +4533423000

At DFDS we are always working hard to make sure your experience is the best it can be. If something has fallen below the standards you expect and we have not been able to resolve the issue to your satisfaction, we have a complaints procedure to help deal with the issue quickly and simply. We aim to respond to your complaint within 28 days.

Should you wish to contact us regarding Newhaven - Dieppe, please use the following email: customerservices.dieppe@dfds.com

For all other routes please email uk.customercare@dfds.com

Information

Customer Service

Contact our fantastic DFDS customer service team with any queries or concerns and they'll be happy to help.

Environmental Initiatives

We are committed to environmental sustainability, educating ourselves and our customers on its importance. Come explore our environmental initiatives and get involved!

Frequently Asked Questions

Do you have a question for us? Check out our frequently asked questions page for all our customers' common queries

Find FAQs Here

Passenger Information

Preparing For Your Trip

In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.

Timetables

Find relevant information regarding departure and arrival times here.

Ferry Terminals

More information on all our ferry terminals.

Passengers with Reduced Mobility

If you, or someone you are booking for, is a person with reduced mobility or disabilities, we will offer all our assistance to make your journey as comfortable as possible.

Pet Travel

You are welcome to travel with your pet onboard our ships whether you book as a foot traveller or with a vehicle.

Bus Transfers

More information on bus transfers.

DFDS ferry mobile app

The DFDS app is your ideal travel companion.

View live departures and arrival times
Access your booking pass
Keep up to date with the latest travel announcements
Follow your journey with your personalised itinerary
Find information about onboard facilities
Find directions to your DFDS terminals

Simply log into the app using your booking number to access these great features.

Proudly named the World’s Leading Ferry Operator

We did it! After being crowned ‘Europe’s Leading Ferry Operator 2024’ at the World Travel Awards earlier this year, we are delighted to announce we have retained our title as the World’s Leading Ferry Operator.

We were also once again recognised as having the best website in our industry – scooping both the European and World awards in 2024.

A heartfelt thank you to everyone who voted, and to our passengers, colleagues and partners who contribute to our continued success – we couldn’t do it without you all.

Find out more