FAQs

Age limits

Onboard our Baltic Sea routes, a parent or guardian must accompany people under the age of 18 years. Minors aged 16 years and 17 years who are not travelling with an adult over 18, must have a letter of consent from their parents/guardians. However, failure to produce this letter at check-in may result in refusal of travel. For more information, please see our Terms and Conditions, Section 7.

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Vehicle Information

Ensure you know your vehicle’s height and length, including any bike racks or roof boxes, and select the correct vehicle type when booking. Incorrect declarations may result in refusal or extra charges at the port. Visit our vehicle page if you’re unsure about your vehicle category.

You can amend your vehicle registration via 'My Booking' hub or for free at the port check-in. For hire cars without a registration number, use ‘TBC’ and update it at the port check-in for free.

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Can I book tickets on the day of the departure?

Yes, you can book a ticket at port on the day of departure. But for the best prices and to make sure there is availability we do advise to prebook. Please note that online bookings close 5 hours prior to departure.

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Are passengers without a vehicle allowed on the ship?

On the Klaipeda - Karlshamn and Klaipeda - Kiel route you are allowed to travel as a foot passenger or with a vehicle. On the Paldiski - Kapellskar route only passengers with vehicles are allowed to travel.

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What does a place in the cabin (for women / men) mean?

A place in the cabin means that you buy a bed within a shared cabin (for men / women). During the trip you will share the cabin with other passengers.

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Can I book a specific cabin and/or book several cabins next to each other?

We cannot guarantee individual cabin numbers, nor can you preselect the cabin number, therefor we cannot guarantee you will have cabins next to other passengers in your group. You will of course always be offered the category booked e.g. Seaview. You can always request a change of cabin at check-in if availability allows this.

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Is there a limit to how many people can stay in a cabin?

You cannot over occupy on our cabins unless it is by 1 infant, and the infant would have to share with the parents. In Commodore de Luxe cabins in Aura and Luna Seaways ferries can travel 2 adults +2 infants with additional baby cot.

I’m experiencing payment issues, what should I do?

If you are experiencing payment issues, please contact our team who will assist you further.

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I’ve cancelled my booking; will I get a refund?

Please refer to the Terms and conditions you agreed to when making the booking. Any refund to which you are entitled under the cancellation policy must be made in writing within three months of the date of your cancellation.

You can make changes to your reservation online through the 'My Booking' hub, where you’ll see any amendment fees and fare differences before confirming.

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I can't amend my booking online, what should I do?

If you are unable to make the amendment online, please ensure it complies with our Terms and Conditions. If you need to speak to a member of our team, you can contact us here.

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Changing your booking

If you need to update your booking, such as removing a pet or passenger, change passenger details, or adding extras, use the ‘My Booking' hub. You can also make changes at the port during check-in.

What kind of ID/documentation do I need to travel?

For information regarding travel documents and preparing for your trip, simple head over to our dedicated page here.

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What is the baggage allowance?

There is no weight limit of your baggage when travelling by ferry with DFDS. For the safety of yourself, other passengers and our crew you must be able to handle and carry your luggage independently.

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Can I bring food and drink on board?

You are allowed to bring soft drinks and food onboard however they must be consumed within your cabin and not in any public areas.

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Can I prebook meals?

Yes, you can prebook meals prior to your travel. To do this log into ‘My Bookings’ page, alternatively, contact us here.

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Can I bring my travel cot to use on the ferry?

You are only allowed to use a travel cot in our Commodore cabins due to space allowance and health and safety regulations. Please note that there is limited space even in the Commodore cabins, so it might not be advisable. We do offer bed rails for children and infants, please ask at Guest Service Centre when you're onboard.

What time should I check-in for my sailing?

You can find check in times on our dedicated page here.

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What is the address of the terminal?

All port addresses can be found on our terminals page.

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I’m running late to the port, what should I do?

If you are running late to the port, please don’t worry. Simply contact us at the earliest convenience and advise us if you're going to be late, before check-in starts, so we can amend your booking, so you don't lose your ticket. If you wish to move your ticket, fees may apply.

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Where can I find information about travel updates?

You can find travel updates on our Travel Updates page and Twitter page.

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Can I charge my electric vehicle at the port or onboard?

Unfortunately, we do not currently have any charging facilities for electrical vehicles either on board or at the port.

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Are there parking options at the terminal?

Klaipeda: Car parking area is available for the passengers at the terminal. Short term is free of charge and long term could be booked in the terminal for an additional fee.

Karlshamn: Public parking is allowed for 7 days.

Kiel: During the day (max 12h) passengers can park their car in front of the terminal in designated area. Long term is available to book at check-in for additional fee.

Paldiski: Only short-term car parking is available.

Kapellskär: Parking at the port which can be booked on arrival at the Terminal Building for additional fee.

Are there medical facilities onboard?

All our crew are first aid trained, however we do not have any medical facilities onboard, so you need to make sure you are fit and well to travel. We do recommend that you have travel insurance in case of emergency.

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Is there a lift on the ferry?

Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.

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Is there an ATM onboard and what forms of currency are accepted?

We don’t have an ATM onboard; and we accept Euro and SEK (only in Paldiski -Kapellskar route) in the form of cards and cash.

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Is there Wi-Fi onboard?

Klaipeda - Karlshamn/Klaipeda - Kiel route:

We do provide Wi-Fi service. Now, you can conveniently purchase this service in advance with 10% discount via phone or connect to "DFDS-guest" on board, follow instructions, pay by card or at the ferry check-in and enjoy immediate internet access. Please note that our vessels operate using the Telenor Maritime satellite network, which may impose higher tariffs for making and receiving calls. We recommend contacting your telephone service provider for a detailed overview of potential charges before use.

Paldiski - Kapellskär route:

We do provide Wi-Fi service. Now, you can conveniently purchase this service in advance with 10% discount via phone or connect to "DFDS-guest" on board, follow instructions, pay by card or at the ferry check-in and enjoy immediate internet access. Please note that our vessels operate using the Telenor Maritime satellite network, which may impose higher tariffs for making and receiving calls. We recommend contacting your telephone service provider for a detailed overview of potential charges before use.

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What dining facilities are there onboard?

When it comes to dining onboard Baltic Sea routes, you will be spoilt for choice. We have two tantalising restaurants to tempt you.

More information can be found below:

Restaurants Onboard | Klaipeda to Kiel | DFDS
Restaurants Onboard | Paldiski to Kapellskar | DFDS
Onboard Restaurants | Klaipeda to Karlshamn | DFDS

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Can I smoke & vape onboard?

Smoking and vaping are prohibited onboard unless you are in a designated area on the outside deck. There will be signs onboard to show you where you can and can't smoke.

Accessibility onboard

We have five ships that run on our Baltic Sea routes: Aura Seaways, Luna Seaways, Regina Seaways, Victoria Seaways & Sirena Seaways. All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs.

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How do I request assistance?

To help us make your journey as smooth and comfortable as possible, we need to know your requirements at your earliest convenience, ideally when you make your booking, but no later than two working days before you travel.

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Is there a lift on the ferry?

Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.

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Do you offer Accessible Cabins?

Yes, onboard we provide accessible cabins, that can accommodate passengers travelling who may with accessible needs and reduced mobility.

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I’m travelling with an Assistance Dog; can I stay in any cabin type?

If you are traveling with an assistance dog, you can stay in either a pet-friendly or an accessible cabin.

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Guide, hearing, assistance & emotional support dog

DFDS accept Guide, Hearing and Assistance Dog who are recognised by the Assistance Dogs International (ADI) and the International Guide Dogs Federation (IDGF) programmes.

Please notify our team if you are travelling with an Assistance Dog. You must ensure that the dog complies with the pet travel rules of the country they are travelling to. You will be asked to provide documentation.

Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.

There is no fee to bring your Assistance dog onboard and they are allowed in public areas on a harness/lead.

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Allergies, dietary requirements & medication

If you have allergies or dietary requirements, please ensure you advise us at the time of booking and make yourself known with our crew onboard in the restaurants, should you wish to dine.

Here at DFDS we know your furry friends are family, so why not bring them along for the adventure too? With our pet travel page, we’re confident you and your pet will find all the answers you're looking for.