Important onboard information
Important information for passengers
Find out everything you need to know about ferry regulations, safety onboard and satellite MCP connection whilst on the ship.
Regulations onboard
- Important information is communicated via tannoy, so listen carefully to all announcements for the duration of your journey
- If you have a weapon, to comply with the International ISPS Code, you must hand it over to the ship's administration during the journey. The weapon will be returned to you when the ship arrives at the port
- In the event of an emergency or a threat to your safety, contact any member of staff immediately
- The ferry administration is only responsible for valuable items left in the ship's storage facility
- It is forbidden to go to cargo decks during the journey
- Smoking is forbidden in the cabins and other inside areas. Smoking is only available on open decks marked with a "Smoking Area" sign
- Please be considerate of all passengers, and do not be loud in the cabins after 23:00.
- At the end of the trip, please leave the cabin key at reception
- It is forbidden to drink your own drinks at the ferry restaurants or bars
- Alcoholic beverages and tobacco products are not sold to individuals under 20 years old
- Payments for goods and/or services on the ferry are accepted in cash (euros) or by VISA Classic, VISA Electron, MasterCard, EuroCard. Payment for goods and services on the Karlshamn–Klaipeda route is possible only in euros (EUR). Payment for goods and services on the Kapellskär–Paldiski route is possible in euros (EUR) and Swedish krona (SEK).
Safety onboard
We are pleased to inform you that all DFDS Seaways ships comply with safety requirements.
Each member of our crew is trained in all necessary procedures and will immediately take safety measures in the event of danger.
At each departure, safety instructions are communicated to the passengers through the loudspeaker and displayed on the TV. You’ll find more information on security measures in brochures and evacuation plans in each cabin. If you have any questions, contact a member of staff.
NOTE ON ISPS: The ISPS (International Code for the Protection of Ships and Port Facilities), which has been operational in all ports and ships since 01.07.2004, requires companies to perform screening and checking of passengers, their luggage and vehicles. All passengers must have valid identification documents and present them when requested at the time of boarding.
Satellite MCP connection
Whilst on the ship, your phone may automatically connect to the satellite MCP - possibly on higher rates that usual. You can get information on MCP connection prices from your mobile operator.
Example of Shipping Charges (Here)
Network Code: 901 - 12 Connection type: 2G / 3G
Calling on ships and planes | Eur / min. |
---|---|
Peak (local time) I-VII 07:00-19:00 | 1.26448 |
Off peak (local time) | - |
Connection fee: | 0.15958 |
Calling to Lithuania | Eur / min. |
Peak (local time)I-VII 07:00-19: 00 | 1.66387 |
Off peak (local time) | - |
Connection fee | 0.15958 |
SMS | Eur / pc. |
Local | 0.79848 |
To Lithuania | 0.79848 |
Internet | Eur / 1MB. |
Standard rate | 10 |
Ordering a data pack | The service is not available |
Application mobile DFDS
L'application DFDS est votre compagnon de voyage idéal.
- Consultez en direct les heures de départ et d'arrivée
- Accédez à votre carte d'embarquement
- Tenez-vous au courant des dernières annonces de voyage
- Suivez votre voyage avec votre itinéraire personnalisé
- Trouvez des informations sur les installations à bord
- Trouvez des indications pour vous rendre à votre terminal DFDS
Il vous suffit de vous connecter à l'application en utilisant votre numéro de réservation pour accéder à ces fonctionnalités.
Service clients
Fier d'être le premier opérateur de ferry au monde
Nous avons réussi ! Après avoir été couronné « Meilleur opérateur de ferry d'Europe 2024 » lors des World Travel Awards en début d'année, nous sommes ravis d'annoncer que nous avons conservé notre titre de Meilleur opérateur de ferry au monde.
Nous avons également été reconnus une fois de plus comme ayant le meilleur site web de notre secteur, remportant à la fois le prix européen et le prix mondial en 2024.
Un grand merci à tous ceux qui ont voté, ainsi qu'à nos passagers, collègues et partenaires qui contribuent à notre succès continu - nous ne pourrions pas le faire sans vous tous.